Shipping & Returns
1. Order Confirmation
Confirmation of your order is sent automatically to the e-mail address that you specified when creating your customer account. Please save the order confirmation, you will need it when contacting customer service. An invoice will be sent to you by email 1-2 days after the order confirmation.
You will normally receive your goods within 21 days of placing your order. The time of delivery can be delayed if an item is temporarily out of stock. If so, you will receive a message.
3. Delivery Terms
Exworks & DDU
Freight cost is charged with your order. If the country where you are located is not on the web shop list you will get an order confirmation with the freight price.
6. Extra freight costs and custom duties
Will be added and apply on countries outside Europe & EU.
As a consumer you have the right to return the product within 14 days of receiving the goods. During this period you can regret your purchase without having to specify your reason for wanting to return the goods. The only condition is that you contact our Customer Service within 14 days of receiving the goods. In order to return the goods they must be unused, undamaged and in the original package. Please return the goods together with the invoice or a copy of the invoice. Mark the invoice with “Regret Purchase”. The freight costs are paid by you, goods may not be returned COD.
If the goods you receive are defective or incorrect we will replace them free of charge. You have to contact our Customer Service within 14 days of receiving the goods. Our Customer Service will send you a postage paid label for the returning goods. In order to return an item it has to be unused and in the same condition as when you received it. Please return the goods together with the invoice or a copy of the invoice and specify the reason for returning the goods. Note: You have to contact our Customer Service first to get the complaint approved and the returning freight paid.
9. Controversy regarding the terms and conditions above shall be settled by Finnish authorities/court of law.